Terms and Conditions

Last Updated: May 17, 2026

These Terms and Conditions (the “Terms”) are a legal agreement between you (“you,” “your,” or “User”) and Ecommnexis LLC, doing business as LinQ Media Solutions (“LinQ Media Solutions,” “Company,” “we,” “our,” or “us”). These Terms govern your access to and use of our website located at www.linqmediasolutions.com, any pages or services related to LinQ Growth Engine™, and any related products, services, communications, reports, analyses, subscriptions, software, tools, or materials we provide (collectively, the “Services”).

By accessing our website, submitting information, requesting a consultation, purchasing Services, using LinQ Growth Engine™, or otherwise interacting with us, you agree to these Terms. If you do not agree to these Terms, do not access or use our website or Services.

These Terms should be read together with our Privacy Policy, which explains how we collect, use, disclose, and protect information.

Eligibility

Our website and Services are intended for business users and individuals who are at least 18 years old. By using our website or Services, you represent that you are at least 18 years old and have the legal authority to enter into these Terms on behalf of yourself or the business you represent.

If you use the Services on behalf of a company, organization, or other entity, you represent and warrant that you have authority to bind that entity to these Terms.

Description of Services

LinQ Media Solutions provides AI-assisted marketing, business growth analysis, local visibility support, lead capture support, review-related services, CRM-related services, automation support, website conversion support, business listings support, advertising support, and related digital marketing services.

LinQ Growth Engine™ is an AI-powered business growth analysis and marketing planning system designed to help small and local businesses identify potential gaps in visibility, lead response, reviews, website conversion, local search presence, marketing follow-up, and growth opportunities.

Services may include, depending on the package or proposal purchased:

Business growth analysis
Website and conversion review
Google Business Profile and local visibility review
Local search and “near me” visibility support
Review management support
Business listing support
AI chatbot setup or support
AI voice agent setup or support
CRM setup or workflow support
Call tracking, lead tracking, or reporting support
SMS, email, or follow-up workflow support
Google Local Services Ads support
Google PPC support
SEO or GEO-related services
Landing page, campaign, or advertising support
Marketing recommendations, roadmap creation, or consulting
Other related services described in a written proposal, invoice, service agreement, order form, or package description

The specific Services you receive depend on the package, proposal, statement of work, invoice, or agreement accepted by you.

No Guarantee of Results

Marketing, advertising, lead generation, search visibility, reviews, AI tools, and business growth services involve many factors outside our control. We do not guarantee any specific result, including but not limited to:

Increased revenue
Increased profits
Specific number of leads, calls, appointments, or customers
Specific return on investment
Search engine rankings
Google Business Profile rankings
Google Local Services Ads performance
Paid advertising performance
Review volume or rating improvement
AI search visibility or recommendation placement
Website conversion rate improvement
Business growth or financial outcome

Any estimates, projections, forecasts, examples, audits, analyses, or recommendations are for informational and planning purposes only. Actual results may vary based on market conditions, competition, budget, offer quality, client responsiveness, service quality, reputation, follow-up process, seasonality, third-party platform changes, and other factors.

You acknowledge that LinQ Media Solutions does not control Google, Meta, Yelp, Angi, HomeAdvisor, search engines, social media platforms, advertising platforms, review platforms, CRM providers, AI platforms, or other third-party systems.

AI-Assisted Services and Analysis

Some Services may use artificial intelligence, automation, third-party software, data analysis tools, or AI-assisted workflows. AI-generated or AI-assisted outputs may include recommendations, summaries, reports, insights, call handling support, chatbot responses, marketing content, business analysis, or other materials.

AI-assisted outputs may not always be complete, current, accurate, error-free, or appropriate for every situation. You are responsible for reviewing and approving any AI-assisted content, strategy, communication, recommendation, campaign, workflow, or business decision before relying on it or publishing it.

We do not provide legal, financial, tax, accounting, employment, insurance, or professional regulatory advice. Any business recommendations are provided for general informational and marketing planning purposes only.

Client Responsibilities

To receive the full benefit of the Services, you may be required to provide accurate and timely information, access, approvals, materials, credentials, content, business details, website information, Google Business Profile information, CRM access, advertising account access, brand assets, service descriptions, pricing, photos, videos, customer communication preferences, and other information needed to perform the Services.

You are responsible for:

Providing accurate, complete, and current information
Maintaining ownership or authorization to use business assets you provide
Reviewing and approving content, campaigns, workflows, reports, and recommendations
Responding to leads, calls, inquiries, and appointments in a timely manner
Maintaining appropriate licenses, insurance, permits, and compliance for your business
Complying with laws applicable to your business and marketing activities
Maintaining access to your third-party accounts, including website, CRM, Google, email, SMS, advertising, and payment accounts
Paying all agreed fees, subscriptions, ad spend, usage charges, and third-party costs

We are not responsible for delays, errors, missed opportunities, reduced performance, or failed implementation caused by incomplete information, delayed approvals, lack of access, inaccurate data, third-party account restrictions, or your failure to act on recommendations.

Account Access and Credentials

Certain Services may require access to third-party accounts, including but not limited to website platforms, hosting accounts, CRM systems, email platforms, SMS platforms, phone systems, analytics tools, Google Business Profile, Google Ads, Google Local Services Ads, Meta/Facebook, payment processors, or other business platforms.

You authorize us and our approved service providers to access such accounts only as needed to provide the Services you request.

You are responsible for ensuring that you have the right to grant such access. We are not responsible for account suspensions, platform restrictions, policy violations, third-party lockouts, password issues, verification problems, or changes made by third-party platforms outside our control.

Third-Party Tools, Platforms, and Providers

Our Services may rely on third-party tools, platforms, vendors, software, APIs, advertising networks, analytics providers, CRM systems, AI tools, call tracking providers, listing providers, review platforms, hosting providers, payment processors, communication platforms, and other service providers.

Your use of third-party platforms may be subject to their own terms, privacy policies, fees, rules, limitations, and availability. We are not responsible for the acts, omissions, outages, pricing changes, service interruptions, data practices, policy changes, account decisions, or performance of third-party platforms.

If a third-party provider changes, suspends, restricts, or discontinues a service, we may modify, replace, pause, or discontinue affected parts of our Services.

Packages, Pricing, and Service Scope

We may offer different packages, service tiers, subscriptions, setup services, metered services, one-time services, or custom proposals. Package names, inclusions, pricing, and availability may change from time to time.

Your specific pricing and scope will be described in the applicable proposal, invoice, checkout page, order form, service agreement, statement of work, or package description.

Unless expressly stated in writing, Services do not include:

Advertising spend
Google Local Services Ads lead charges
Third-party software fees
Domain registration fees
Website hosting fees
Premium plugins or tools
Stock photography, video production, or custom photography
Full website rebuilds
Unlimited revisions
Unlimited CRM workflows
Complex custom integrations
Legal or compliance review
Advanced multi-location strategy
Services outside the agreed package scope

Additional services, revisions, integrations, campaigns, or custom work may require additional fees.

Payment Terms

You agree to pay all fees, charges, subscriptions, setup fees, usage fees, metered fees, advertising management fees, and other amounts described in the applicable proposal, invoice, checkout page, order form, service agreement, or package description.

Fees may include:

One-time setup fees
Monthly subscription fees
Metered usage charges
Per-minute AI voice usage
Call tracking charges
SMS or communication charges
Advertising management fees
Listing management fees
SEO or GEO service fees
PPC or Local Services Ads management fees
Landing page or website conversion fees
Third-party platform or pass-through fees

You authorize us or our payment processor to charge your selected payment method for amounts due. If payment fails, is declined, is reversed, or becomes overdue, we may suspend or terminate Services until payment is received.

You are responsible for any applicable taxes, payment processing fees, chargeback fees, collection costs, or other charges associated with your purchase or use of the Services, unless prohibited by law.

Subscriptions and Automatic Renewals

If you purchase a monthly, recurring, or subscription-based Service, your subscription will continue and renew automatically unless canceled according to the cancellation terms applicable to your package or agreement.

By purchasing a recurring Service, you authorize us or our payment processor to charge your payment method on a recurring basis for the applicable subscription fees, usage charges, metered fees, and other agreed charges.

If a billing date falls on a date that does not occur in a particular month, billing may occur on or near the last available day of that month or another reasonable billing date.

Cancellations

Unless a separate written agreement states otherwise, you may request cancellation of a recurring Service by contacting us in writing at the contact information listed in these Terms.

Cancellation requests must be received before the next billing date to avoid future charges. We may require a reasonable amount of time to process cancellation requests.

If you cancel a Service, you may continue to have access to the Service through the end of the current paid billing period, unless otherwise stated in your agreement or unless access is terminated for violation of these Terms.

Cancellation does not relieve you of responsibility for amounts already due, prior usage charges, completed work, outstanding invoices, third-party fees, advertising spend, or other charges incurred before cancellation.

Refunds

Unless expressly stated otherwise in a written agreement, proposal, invoice, checkout page, or applicable refund policy, all setup fees, one-time service fees, completed work fees, subscription fees, metered usage charges, advertising management fees, and third-party fees are non-refundable.

We may, at our discretion, provide a refund, credit, partial refund, or service adjustment, but doing so in one instance does not require us to do so in the future.

No refunds will be provided for delays or performance issues caused by incomplete information, delayed client approvals, lack of access, third-party platform issues, account restrictions, client non-responsiveness, or circumstances outside our reasonable control.

Advertising Spend and Third-Party Charges

Advertising spend, pay-per-click charges, Google Local Services Ads lead charges, marketplace lead costs, third-party platform fees, software fees, and similar third-party costs are separate from our management or service fees unless expressly stated otherwise in writing.

You are responsible for all advertising budgets, lead charges, usage fees, and third-party costs associated with your accounts or campaigns.

We do not guarantee approval, performance, cost per lead, cost per click, ranking, impression volume, conversion rate, return on ad spend, or acceptance by any advertising platform.

Communications Consent

By providing your contact information, submitting a form, scheduling a call, requesting a demo, purchasing Services, or otherwise contacting us, you consent to receive communications from us related to your inquiry, account, services, appointments, billing, support, updates, and business relationship.

Communications may include email, phone calls, text messages, SMS, voicemail, chat, automated reminders, AI-assisted communications, or other methods where permitted by law.

Marketing communications will be handled in accordance with applicable law and our Privacy Policy. You may opt out of marketing emails by using the unsubscribe link or instructions included in the message. You may opt out of SMS marketing by replying STOP where applicable or contacting us directly.

Even if you opt out of marketing communications, we may still send transactional, administrative, service-related, legal, billing, security, or account-related communications.

Acceptable Use

You agree not to use our website or Services to:

Violate any law, regulation, or third-party right
Submit false, misleading, fraudulent, or inaccurate information
Infringe intellectual property, privacy, publicity, or contractual rights
Upload malicious code, malware, viruses, or harmful content
Attempt unauthorized access to our systems or third-party systems
Interfere with website security, functionality, or availability
Scrape, copy, harvest, or misuse data from the website
Reverse engineer, copy, resell, or exploit our Services without permission
Use the Services for spam, unlawful marketing, deceptive communications, or abusive practices
Misrepresent your business, identity, authority, services, pricing, or qualifications
Use AI tools, call systems, SMS, email, or advertising services in violation of applicable law
Engage in conduct that may damage our reputation, systems, business, or users

We reserve the right to suspend or terminate access to our website or Services if we believe you have violated these Terms.

Intellectual Property

All content, materials, designs, graphics, logos, trademarks, service marks, trade names, text, software, reports, frameworks, systems, templates, workflows, documents, videos, images, website content, marketing materials, and other materials provided by us are owned by or licensed to Ecommnexis LLC, LinQ Media Solutions, or our licensors, unless otherwise stated. LinQ Growth Engine™ and related names, branding, systems, methods, and materials are proprietary to us.

Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to use deliverables provided to you solely for your internal business purposes or as otherwise agreed in writing.

You may not copy, resell, distribute, sublicense, modify, reverse engineer, create derivative works from, or commercially exploit our materials, systems, templates, reports, workflows, or Services without our prior written consent.

Client Content and Materials

You retain ownership of content, trademarks, logos, photos, videos, business information, customer information, website access, account access, and other materials you provide to us (“Client Content”).

You grant us a limited license to use, reproduce, modify, display, transmit, and process Client Content as needed to provide the Services, create deliverables, operate campaigns, configure systems, communicate with you, and perform our obligations.

You represent that you have all rights, permissions, licenses, and authority needed to provide Client Content to us and allow us to use it for the Services.

You are responsible for the accuracy, legality, and appropriateness of Client Content.

Portfolio Use and Publicity

Unless you notify us in writing that you do not want your business name or public-facing project referenced, you grant us permission to identify you or your business as a client and to reference non-confidential, publicly available aspects of work performed for you in our portfolio, case studies, marketing materials, presentations, or website.

We will not knowingly disclose confidential business information, private customer data, non-public financial information, or sensitive information without permission.

Confidentiality

During the course of providing Services, each party may receive non-public information from the other party that is marked confidential or should reasonably be understood as confidential.

Each party agrees to use reasonable care to protect confidential information and to use it only for purposes related to the Services, except where disclosure is required by law, authorized by the disclosing party, or necessary to work with approved service providers.

Confidential information does not include information that is publicly available, already known, independently developed, lawfully received from a third party, or disclosed with permission.

Data, Reports, and Storage

We may create, store, process, or maintain reports, analytics, CRM records, campaign data, call records, lead records, communications, business analysis, service records, or related information as needed to provide Services.

We are not responsible for maintaining indefinite backups of your data, website, CRM, leads, reports, campaigns, or third-party account information unless expressly agreed in writing.

If Services are canceled, terminated, discontinued, or unpaid, access to certain systems, reports, numbers, automations, accounts, or deliverables may be suspended, removed, or discontinued, subject to applicable law and any written agreement.

Privacy

Your use of our website and Services is subject to our Privacy Policy. By using our website or Services, you acknowledge that we may collect, use, disclose, and process information as described in our Privacy Policy.

Disclaimers

Our website, Services, reports, analyses, recommendations, AI-assisted outputs, content, tools, and materials are provided on an “as is” and “as available” basis, unless otherwise stated in writing.

To the maximum extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, reliability, and uninterrupted operation.

We do not warrant that:

The website or Services will be error-free, uninterrupted, secure, or available at all times
Any defects will be corrected
The Services will meet all expectations or business goals
AI-generated content or analysis will be complete, accurate, or suitable for all uses
Third-party platforms will remain available or unchanged
Marketing, advertising, SEO, GEO, local search, reviews, or lead generation efforts will produce specific results

Some jurisdictions do not allow certain warranty disclaimers, so some of the above disclaimers may not apply to you.

Limitation of Liability

To the maximum extent permitted by law, Ecommnexis LLC, LinQ Media Solutions, and our owners, officers, employees, contractors, vendors, affiliates, and service providers will not be liable for any indirect, incidental, special, consequential, punitive, exemplary, or lost-profit damages arising from or related to your use of our website or Services.

This includes, without limitation, damages for lost revenue, lost profits, lost leads, lost customers, lost data, business interruption, advertising losses, ranking changes, platform suspensions, missed calls, missed opportunities, third-party errors, or reliance on AI-assisted outputs or marketing recommendations.

To the maximum extent permitted by law, our total liability for any claim arising from or related to the website, Services, or these Terms will not exceed the amount you paid to us for the specific Service giving rise to the claim during the three months immediately preceding the event giving rise to the claim.

Some jurisdictions do not allow certain limitations of liability, so some limitations may not apply to you.

Indemnification

You agree to defend, indemnify, and hold harmless Ecommnexis LLC, LinQ Media Solutions, and our owners, officers, employees, contractors, vendors, affiliates, and service providers from and against any claims, damages, liabilities, losses, costs, and expenses, including reasonable attorneys’ fees, arising from or related to:

Your use of the website or Services
Your violation of these Terms
Your violation of applicable law
Your business operations, products, services, or customer interactions
Your Client Content or information provided to us
Your advertising, marketing, SMS, email, call, or CRM practices
Your violation of third-party rights
Your failure to obtain required consents, licenses, approvals, or permissions
Claims made by your customers, prospects, employees, contractors, or business partners

Suspension and Termination

We may suspend or terminate access to our website or Services, in whole or in part, if:

You fail to pay amounts due
You violate these Terms
You provide false or misleading information
You misuse the website or Services
Continued service creates legal, security, operational, financial, or reputational risk
A third-party platform restricts, suspends, or disables access necessary to provide Services
We discontinue or materially change a Service

Upon termination, your right to use the affected Services will end. Sections that by their nature should survive termination will survive, including payment obligations, intellectual property, confidentiality, disclaimers, limitation of liability, indemnification, dispute resolution, and governing law.

Service Changes and Discontinuation

We may update, modify, replace, suspend, discontinue, or remove parts of the website or Services at any time. We may also change package features, third-party tools, pricing, service descriptions, or availability from time to time.

If a material change affects an active paid Service, we will use reasonable efforts to provide notice or an appropriate alternative where practical.

Force Majeure

We will not be liable for delays, failures, or interruptions caused by events beyond our reasonable control, including but not limited to acts of God, natural disasters, power outages, internet outages, cyberattacks, labor disputes, government actions, pandemics, war, civil unrest, third-party platform outages, payment processor failures, telecommunications failures, or other events outside our control.

Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict of law principles, unless applicable law requires otherwise.

Dispute Resolution

Before filing any legal claim, you agree to first contact us in writing and provide a reasonable opportunity to resolve the dispute informally. Your written notice should describe the dispute, the relief requested, and your contact information.

If the dispute cannot be resolved informally, either party may pursue available legal remedies in accordance with applicable law.

Optional Arbitration Provision

If you choose to include an arbitration agreement and class action waiver, this section should be reviewed by a qualified attorney before publication. Arbitration and class action waiver language can affect important legal rights and may have specific enforceability requirements.

[Optional attorney-reviewed arbitration language may be inserted here.]Electronic Communications

By using our website or Services, you agree that communications from us may be provided electronically, including by email, website posting, customer portal, invoice, SMS, or other electronic method where permitted by law.

You agree that electronic communications satisfy any legal requirement that such communications be in writing, to the extent permitted by applicable law.

Entire Agreement

These Terms, together with any applicable proposal, invoice, order form, service agreement, statement of work, package description, and Privacy Policy, represent the entire agreement between you and us regarding the website and Services, unless another written agreement signed by both parties states otherwise.

If there is a conflict between these Terms and a signed written agreement, the signed written agreement will control for the specific Services covered by that agreement.

Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will remain in full force and effect. The unenforceable provision will be modified to the minimum extent necessary to make it enforceable, or removed if modification is not possible.

No Waiver

Our failure to enforce any provision of these Terms does not waive our right to enforce that provision or any other provision in the future.

Assignment

You may not assign or transfer these Terms or your rights or obligations under these Terms without our prior written consent.

We may assign or transfer these Terms in connection with a merger, acquisition, sale of assets, corporate restructuring, change in control, or transfer of business operations.

Updates to These Terms

We may update or revise these Terms from time to time. When we update the Terms, we will revise the “Last Updated” date.

Changes will become effective when posted on our website unless a different effective date is stated. If we make material changes, we may provide additional notice where required by law or where we believe appropriate.

Your continued use of our website or Services after updated Terms are posted means you accept the updated Terms, to the extent permitted by applicable law. If you do not agree to the updated Terms, you should stop using the website and Services.

Contact Information

If you have questions about these Terms, our website, or our Services, you may contact us at:

Ecommnexis LLC
Doing business as LinQ Media Solutions
Website: www.linqmediasolutions.com
Product/Service: LinQ Growth Engine™
Email: edward@linqmediasolutions.com
Phone: (951) 892-7100
Mailing Address: 14485 Sylvester Dr, Moreno Vley, CA. 92553
Contact Page: www.linqmediasolutions.com/contact-us